Customer Service Agent (Part-Time)

VIP Hospitality, LLC; Seattle (WA); On-site; USD 30,000 - 33,000; Part time

Job summary

VIP Hospitality LLC in Seatac, WA is seeking a part-time Customer Service Agent to support airport operations at terminal checkpoints and international arrivals areas. The role involves guiding passengers, answering questions, and coordinating entry lanes such as SPOT Saver or Global Entry.

You will join a small team with early-morning shifts (5:50 AM - 12:00 PM). Multilingual abilities are a plus; you must be able to obtain an airport badge and work in secured areas.

Qualifications

• Experience in customer service in fast-paced environments.
• Multilingual candidates are desirable but not required.
• Must be able to obtain an airport badge and pass CBP security requirements.
• Must be 18 years or older.

Responsibilities

• Manage lines of passengers waiting to enter screening or immigration, provide wayfinding and information, and coordinate entry lanes.

Skills

Customer service experience

Airport environment awareness

Proactive problem-solving

Job description

About VIP Hospitality LLC

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

Customer Service Agent (Part-time)

Service Operations

Seatac, WA

Hourly Pay Rate: $22/hour

About The Role

• Customer service agents work alongside a team of four up to twenty others at the terminal checkpoints and international arrivals areas of your local airport.
  • Early Morning Shift: 5:50AM - 12:00PM

What You’ll Do

• You’ll be managing lines of passengers and guests waiting to enter checkpoint security screening or international arrivals customs and immigration lines, providing wayfinding and information to those pre-security or waiting in international baggage claim, and coordinating entry and usage of dedicated lanes such as SEA’s SPOT Saver, CBP's Global Entry or Mobile Passport Control, crew and mobility assistance.

Qualifications

• Our ideal candidates would have service-related experience in a variably paced and dynamic environment ranging from extremely busy to times in which activity is slow and requires a proactive search for service opportunities.
• Multilingual candidates speaking languages most commonly spoken among internationally inbound or the regional passenger market is desirable but not required.
• Successful individuals must be able to obtain an airport badge and maintain a security seal with Customs and Border Protection for entry into bonded areas thus must be 18 years of age or older.
• Flexible scheduling is highly preferred and toward those available for work on Thursdays, Fridays, Saturdays, Sundays, and Mondays.