Operations Assistant Manager

VIP Hospitality; SeaTac (WA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

VIP Hospitality at SEATAC Airport is seeking an Assistant Manager to support the Contract Manager in daily operations. You will supervise hourly staff, schedule shifts, monitor inventory, and ensure compliance with airport health and safety rules.

The role requires strong leadership, coaching ability, and proactive service delivery in a travel/hospitality setting, with a focus on maintaining contract standards and guest satisfaction.

Qualifications

• Three or more years of supervisory experience.
• Proven mentoring, coaching, and delivery of training.
• Experience scheduling and managing time off for others.
• Management of a team including first-line supervisors and staff.
• Travel, hospitality, or aviation-related management in airport contexts.
• Self-driven, motivated, excellent communicator with initiative.

Responsibilities

• Oversee daily operation and ensure tasks are completed effectively.
• Manage staff to follow policies and safety regulations.
• Schedule shifts and ensure adequate staffing levels.
• Handle guest and stakeholder complaints and resolve promptly.
• Audit service levels against contract standards.
• Monitor inventory for uniforms and related items with records.
• Deliver training and update training materials as needed.
• Represent VIP Hospitality in the absence of the Contract Manager.

Skills

Supervisory experience

Staff management

Training delivery

Scheduling

Airport operations

Job description

Incorporated in 2004, our company seeks to elevate the experience of valued passengers and guests served by our clients exclusively within the travel and tourism industries.

About the role

• The Assistant Manager will assist the Contract Manager through the oversight of service delivery in daily operations at SEATAC Airport. This includes, but is not limited to: managing and training hourly team members, scheduling and ensure adequate staffing levels, monitoring supplies and tracking inventory, and ensuring compliance with airport, health, and safety regulations with routine audits and training.

What you'll do

• Oversees the daily operation and that team member tasks are completed effectively.
• Manages staff, ensuring they follow company policies and procedures, and all airport, health, and safety compliance.
• Schedules shifts and ensures adequate staffing levels.
• Handles stakeholder and airport guest complaints and resolves these issues promptly.
• Audits and ensures service levels meet or exceed Contract standards.
• Monitors inventory for uniform and related items, conducting routine checks and maintaining accurate records.
• Delivers training for team members and participates in updating training materials to align with best practices and changing
• Ensures all work being performed is in accordance to the Contract.
• Possesses skills, knowledge, abilities, and competencies to reasonably perform the job duties of the Contract Manager and Supervisors (shift),
• In the absence of the Contract Manager, represents VIP Hospitality to Contract Administrator.

Qualifications

• Three (3) or more years of supervisory experience.
• Proven record of mentoring, coaching, and delivery of training and corrective action.
• Experience involving the scheduling and management of time off of others.
• Management of a team including first-line supervisors and members.
• Travel, hospitality, or aviation-related management experience with strong preference to experience in challenges related to airport or commercial airline operations.
• Someone who is self-driven, motivated, excellent communicator and takes initiative on learning and development.

Compensation

$28-$32 per hour includes access to medical, dental, and vision insurances, qualified automatic 401(k), and paid time off: vacation/personal, sick time, and compensatory days for any company holidays worked. Please note this position is 40 hours per week.