Airport Mobility Concierge

Menzies Aviation; Des Moines (IA); Hybrid; USD 19,000 - 30,000; Full time

Job summary

Menzies Aviation in Des Moines, IA, is seeking a Wheelchair Agent to assist passengers with mobility needs from check-in through boarding. The role requires excellent customer service, clear communication, and a courteous, professional demeanor.

You will help passengers in wheelchairs navigate terminals, coordinate with gate agents and airport staff, and ensure safe handling of mobility equipment while complying with TSA and airline policies.

Qualifications

• High School diploma or GED required.
• Must be 18 years or older.
• Strong communication and interpersonal skills are essential.
• Ability to work in a fast-paced, physically demanding environment.
• Reliability and punctuality, with flexible schedules.

Responsibilities

• Assist passengers requiring wheelchair or mobility assistance throughout the airport.
• Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights.
• Assist passengers with boarding and deplaning aircraft when required.
• Provide excellent customer service and professional communication to passengers and families.
• Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance.
• Follow all airport safety procedures, airline policies, and TSA regulations.
• Report operational concerns or equipment issues to supervisors promptly.
• Maintain professionalism, patience, and sensitivity while assisting passengers.

Skills

Customer service

Communication

Interpersonal skills

English proficiency

Education

High School Diploma or GED

Job description

Menzies Aviation in Des Moines, IA, is seeking a Wheelchair Agent to assist passengers with mobility needs from check-in through boarding. The role requires excellent customer service, clear communication, and a courteous, professional demeanor.

You will help passengers in wheelchairs navigate terminals, coordinate with gate agents and airport staff, and ensure safe handling of mobility equipment while complying with TSA and airline policies.