Airport Passenger Mobility Concierge

Menzies; Fort Myers (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Menzies Aviation is seeking a Passenger Assistant Agent to provide wheelchair transportation and passenger support from check-in through boarding, connections, arrival, and baggage claim across our airport operations.

The role requires strong communication, patience, and the ability to work in a fast-paced, physically demanding environment. Applicants must be 18+, with reliable attendance and a commitment to safety and service.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and physically demanding environment.
• Must be 18 years or older.

Responsibilities

• Assist passengers requiring wheelchair or mobility assistance throughout the airport.
• Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights.
• Assist passengers with boarding and deplaning aircraft when required.
• Provide excellent customer service and professional communication to passengers and families.
• Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance.
• Respond promptly to wheelchair service requests and maintain efficient passenger flow.

Skills

Strong communication

Interpersonal skills

Patience and professionalism

Education

High school diploma or GED

Job description

Menzies Aviation is seeking a Passenger Assistant Agent to provide wheelchair transportation and passenger support from check-in through boarding, connections, arrival, and baggage claim across our airport operations.

The role requires strong communication, patience, and the ability to work in a fast-paced, physically demanding environment. Applicants must be 18+, with reliable attendance and a commitment to safety and service.