Airport Mobility Specialist

G2 Secure Staff, L.L.C.; Windsor Locks (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Menzies Aviation is seeking a Wheelchair Agent to assist passengers with mobility needs across the airport terminal. You will provide wheelchair transport and customer support from check-in through boarding, connections, arrival, and baggage claim, ensuring timely assistance and safe handling of equipment.

Ideal candidates are 18+, with strong communication skills, able to work in a fast-paced environment, and willing to work nights, weekends, and overtime.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and physically demanding environment.
• Flexibility to work nights, weekends, holidays, and overtime.
• Reliable attendance and punctuality.
• Must be able to read, write, understand and carry out instructions in English.
• Pre-employment and random drug tests, background check and badge requirements.

Responsibilities

• Assist passengers requiring wheelchair or mobility assistance throughout the airport.
• Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights.
• Assist passengers with boarding and deplaning aircraft when required.
• Provide excellent customer service and professional communication to passengers and families.
• Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance.
• Handle wheelchairs and mobility equipment safely and properly.
• Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance.
• Respond promptly to wheelchair service requests and maintain efficient passenger flow.
• Assist with light baggage handling when necessary.
• Follow all airport safety procedures, airline policies, and TSA regulations.
• Report operational concerns, passenger incidents, or equipment issues to supervisors promptly.
• Maintain professionalism, patience, and sensitivity while assisting passengers.
• Perform other duties as requested.

Skills

Communication

Interpersonal skills

Fast-paced work

Flexible schedules

Reliability

Education

High school diploma or GED

Job description

Menzies Aviation is seeking a Wheelchair Agent to assist passengers with mobility needs across the airport terminal. You will provide wheelchair transport and customer support from check-in through boarding, connections, arrival, and baggage claim, ensuring timely assistance and safe handling of equipment.

Ideal candidates are 18+, with strong communication skills, able to work in a fast-paced environment, and willing to work nights, weekends, and overtime.