Airport Mobility Concierge

Menzies Aviation; Sacramento (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Menzies Aviation in Sacramento is seeking a Wheelchair Agent to assist passengers with mobility needs throughout the airport. You will provide wheelchair transportation and customer support from check-in to boarding and baggage claim.

The role requires high school diploma, 18+, strong communication, physical resilience, and ability to work nights, weekends, and overtime. You will coordinate with gate agents and airport staff while following TSA and safety procedures.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and physically demanding environment.
• Ability to remain patient, courteous, and professional at all times.
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
• Requires extensive walking throughout airport terminals

Responsibilities

• Assist passengers requiring wheelchair or mobility assistance throughout the airport.
• Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights.
• Assist passengers with boarding and deplaning aircraft when required.
• Provide excellent customer service and professional communication to passengers and families.
• Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance.
• Handle wheelchairs and mobility equipment safely and properly.
• Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance.
• Respond promptly to wheelchair service requests and maintain efficient passenger flow.
• Assist with light baggage handling when necessary.
• Follow all airport safety procedures, airline policies, and TSA regulations.
• Report operational concerns, passenger incidents, or equipment issues to supervisors promptly.
• Maintain professionalism, patience, and sensitivity while assisting passengers.
• Perform other duties as requested

Skills

Communication

Customer service

Physical stamina

Flexible schedules

English proficiency

Education

High school diploma or GED

Job description

Menzies Aviation in Sacramento is seeking a Wheelchair Agent to assist passengers with mobility needs throughout the airport. You will provide wheelchair transportation and customer support from check-in to boarding and baggage claim.

The role requires high school diploma, 18+, strong communication, physical resilience, and ability to work nights, weekends, and overtime. You will coordinate with gate agents and airport staff while following TSA and safety procedures.