Airport Member Experience Pro

Fountain; Rex Trailer Court (LA); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Benefits package

Job summary

CLEAR is hiring a Member Experience/Service Ambassador in Kenner, LA, offering an hourly wage of $19.00. You will greet travelers, verify membership, and guide them through the CLEAR process with empathy and urgency to deliver top-notch service.

You'll work as part of a collaborative team, with bonuses tied to location-based goals when service and operational targets are met. Expect shifts that require standing and a focus on safety and compliance throughout the airport journey.

Qualifications

• 18 years of age or older; high school diploma or GED.
• 1+ years of client facing customer service experience (retail, hospitality, travel, food services, etc)
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of CLEAR, airport, and government screening as applicable, and CLEAR background checks, including but not limited to a drug test.

Responsibilities

• Delight Members & Travelers: Provide warm, proactive assistance in the CLEAR lanes - greeting, wayfinding, answering questions, and creating memorable interactions.
• Verify & Escort: Warmly welcome and verify CLEAR Members, guiding them smoothly and safely through their journey.
• Resolve Issues: Triage and resolve member concerns, loop in support teams when needed, and follow through to find a resolution.
• Keep Operations Flowing: Ensure lane readiness (signage, equipment, cleanliness), guide smooth member flow, and provide clear, proactive communication throughout the experience.
• Educate & Inform: Share information about CLEAR benefits and services.
• Operate Safely & Compliantly: Follow security protocols, accurately verify documents, and uphold airport and company safety procedures.

Skills

Service mindset

Clear communication

Problem solving

Team player

Tech savvy

Education

High school diploma or GED

Job description

CLEAR is hiring a Member Experience/Service Ambassador in Kenner, LA, offering an hourly wage of $19.00. You will greet travelers, verify membership, and guide them through the CLEAR process with empathy and urgency to deliver top-notch service.

You'll work as part of a collaborative team, with bonuses tied to location-based goals when service and operational targets are met. Expect shifts that require standing and a focus on safety and compliance throughout the airport journey.