Airport Lounge F&B Runner — Guest Experience Pro

Hyde Park Hospitality; Las Vegas (NV); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance (Health, Dental, Vis

Disability Insurance

Vacation and PTO

401K Plan with generous Company Match

EAP

Employee Corporate Discounts

Job summary

Hyde Park Hospitality is hiring a Food and Beverage Runner for the Chase Sapphire Lounge at Harry Reid International Airport in Las Vegas, NV. The role delivers and serves food and beverage items to lounge guests, ensuring timely service and high quality.

As a runner, you will interact with guests, relay orders to the kitchen, assist staff, and maintain knowledge of offerings while upholding hygiene and safety standards in a fast-paced airport environment.

Qualifications

• Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner.
• Ability to effectively and pleasantly present information in one‑on‑one and group settings to guests and other team members of the Company.
• Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences.
• Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best‑in‑class environment.
• Understanding of hygiene and food safety rules.
• Physical ability and stamina to carry heavy trays and stand for long hours.
• Availability to work various shifts, including weekends.
• Multi‑tasking abilities.
• Good oral communication skills.
• Ability to handle the stress of a face‑paced work shift up to ten (10) hours.
• Requires the ability to lift and / or move up to 40 pounds
• Requires the ability to walk, bend, twist, and stand to perform normal job functions
• Report on work on a regular and timely basis
• Able to work rotating shifts including weekends and holidays
• Must be able to pass and obtain security background check and clearance to work in airport environment

Responsibilities

• Ensures a positive guest experience for all guests and resolves guest complaints in a manner consistent with policy, and with guest satisfaction in mind
• Act as the contact point between Front of the House and Back of the House staff
• Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins
• Serves food and beverage items using established rules and sequence of service in a timely and safe manner
• Check in with guests and take additional orders or refill water, as needed
• Inform restaurant staff about guest’s feedback or requests
• Maintains knowledge of all food and beverage offerings.
• Remove dirty dishes and utensils
• Answer guests’ questions about ingredients and menu items
• Ensure timely and safe delivery of food and beverage items ordered/requested by guests
• Other duties as assigned

Skills

Hospitality Focus

Guest Experience

Active Listening

Reading Comprehension

Speaking

Writing

Conflict Resolution

Problem Solving

Physical stamina

Multi-tasking

Job description

Hyde Park Hospitality is hiring a Food and Beverage Runner for the Chase Sapphire Lounge at Harry Reid International Airport in Las Vegas, NV. The role delivers and serves food and beverage items to lounge guests, ensuring timely service and high quality.

As a runner, you will interact with guests, relay orders to the kitchen, assist staff, and maintain knowledge of offerings while upholding hygiene and safety standards in a fast-paced airport environment.