IT Technical Support I

The Greenridge Group; Los Angeles (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life Insurance

Paid Time Off

Sick Leave

Holidays

401(k)

Education Support

Referral Bonus

Extra Paid Leave

Laptop Provided

Cell Phone Stipend

Job summary

The Greenridge Group in Los Angeles seeks an IT Technical Support I to help keep airport IT services running smoothly. You will provide hands-on help desk support, troubleshoot hardware and software, and assist with onboarding and access requests.

Work with a collaborative team to resolve network, VPN, LAN/WAN issues and to maintain Microsoft 365 apps. Excellent communication and the ability to travel between airport locations are required.

Qualifications

• Bachelor's degree in Computer Science or related field preferred, or 5+ years of equivalent professional experience.
• Relevant IT certifications are a plus.
• Strong communication and customer service skills.
• Ability to explain technical issues clearly to non-technical users.
• Ability to lift at least 40 lbs and travel between airport locations.
• Flexible to work different shifts when needed.

Responsibilities

• Provide day-to-day IT help desk support and respond to technical support requests.
• Troubleshoot computer hardware, software, and network connectivity issues.
• Install, configure, and maintain Windows 10/11 computers and applications.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, and Excel.
• Track and manage IT service requests using Freshdesk, ServiceNow, or similar ticketing systems.
• Assist with employee onboarding and offboarding, including computer setup and access requests.
• Troubleshoot LAN/WAN, Wi-Fi, VPN, and other network connectivity issues.
• Set up and relocate IT equipment at various airport locations.
• Document technical issues, communicate updates, and escalate complex problems when necessary.
• Provide basic IT training and technical assistance to employees.

Skills

Help desk support

Windows 10/11

Microsoft 365

Network troubleshooting

Ticketing systems (Freshdesk/ServiceN

Education

Bachelor's degree in CS or related field / 5+ years experience

Tools

Freshdesk

ServiceNow

Job description

The Greenridge Group is a prime contractor and consulting firm specializing in Project and Construction Management for major public-sector agencies.

We are seeking an IT Technical Support I professional to support an airport development program in Los Angeles.

If you enjoy solving technical problems, helping people, and keeping IT systems running smoothly, this could be a great opportunity for you! In this role, you'll provide hands-on technical support to staff, troubleshoot hardware and software issues, and help ensure daily IT operations run efficiently. You'll work with a collaborative team while supporting an active airport environment.

Key Responsibilities:

• Provide day-to-day IT help desk support and respond to technical support requests.
• Troubleshoot computer hardware, software, and network connectivity issues.
• Install, configure, and maintain Windows 10/11 computers and applications.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, and Excel.
• Track and manage IT service requests using Freshdesk, ServiceNow, or similar ticketing systems.
• Assist with employee onboarding and offboarding, including computer setup and access requests.
• Troubleshoot LAN/WAN, Wi-Fi, VPN, and other network connectivity issues.
• Set up and relocate IT equipment at various airport locations.
• Document technical issues, communicate updates, and **escalate complex problems when necessary.**
• Provide basic IT training and technical assistance to employees.

Technical Skills & Experience

• Hands-on experience providing IT help desk or desktop technical support.
• Strong troubleshooting skills with PCs, hardware components, and Windows operating systems.
• Working knowledge of Microsoft 365 applications.
• Familiarity with network troubleshooting, including LAN/WAN, Wi-Fi, and VPN connections.
• Experience with IT ticketing systems such as Freshdesk or ServiceNow.
• Ability to install, configure, and maintain computer hardware and software.

Education & Qualifications

• Bachelor's degree in Computer Science or a related field preferred, or 5+ years of equivalent professional experience.
• Relevant IT certifications are a plus.
• Strong communication and customer service skills.
• Ability to explain technical issues clearly to non-technical users.
• Organized, dependable, and comfortable working independently or as part of a team.
• Ability to lift at least 40 lbs. and travel between different airport work locations.
• Flexibility to work different shifts when needed.

We offer one of the most competitive benefit packages in the industry.

• Medical, Dental & Vision:100% employer-paid monthly premiums for employees and 50% coverage for dependents under our company-sponsored plan*
• Life Insurance:Company-paid coverage up to $50,000
• Paid Time Off (PTO):Accrues up to 80 hours per year with increased accrual based on tenure
• Sick Leave:10 days of paid sick leave annually - well above the average of 5-6 days offered by most firms
• Holidays:9 paid holidays, 2 floating holidays, and a paid day off for your BIRTHDAY!!!
• 401(k):Company match up to 4% (100% of the first 3%, 50% of the next 2%)
• Education Support:Assistance with tuition, licenses, and professional certifications
• Referral Bonus:Highest employee referral program of $5,000-$10,000 depending on level of hire
• Extra Paid Leave:For jury duty, bereavement leave, and voting time for local/state/federal elections
• Client Shutdown Days:Additional paid days off when client offices are closed
• Equipment:Laptop provided as needed
• Cell Phone Stipend: $100 monthly stipend for eligible roles

Why Join Greenridge?

• Be part of trusted leader in delivering impactful public sector projects.
• Play a meaningful role in shaping safe, modern, high-quality school environments.
• Join a team of experienced professionals dedicated to public infrastructure excellence.

The Greenridge Groupis an Equal Opportunity Employer. We value diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.