Airport Guest Experience Ambassador

VIP Hospitality, LLC

Orlando (FL)

On-site

USD 23,000 - 30,000

Full time

26 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical, dental, vision insurance

401(k) matching

Paid Time Off

Sick Time Off

Bereavement leave

Job summary

VIP Hospitality, LLC is seeking a Customer Service Agent (Ambassador) to be the friendly face for passengers, visitors, and airport staff. You will provide accurate information, clear directions, and proactive assistance to ensure a welcoming airport experience, while reporting facility concerns within your area.

The role suits active individuals who enjoy helping others and making a real impact through excellent service.

Qualifications

1 year airport passenger/ customer service experience or 2 years general customer service
Able to stay active and positive throughout shift
Able to smile when interacting with guests
Able to remain calm and helpful with diverse passengers and team members
Able to stand or sit for up to 10 hours
Able to lift up to 15 lbs
Able to obtain SIDA badge
Able to pass a drug screen
English fluency; additional language skills are a plus
Able to learn and operate Microsoft Office 365, Rippling, SurveyMonkey, and related devices

Responsibilities

Provide accurate, up-to-date information and directions to passengers and airport staff
Offer proactive assistance to create a welcoming airport experience
Report facility concerns or stakeholder issues to the appropriate team
Maintain a positive, energetic presence throughout your shift
Support other team members to ensure smooth airport operations