Airport Ramp & Guest Services Agent

Horizon Air; Fresno (CA); On-site; USD 22,000 - 31,000; Part time

Job summary

Horizon Air is hiring a Ramp & Customer Service Agent to support passenger service and ramp operations. The role involves assisting guests, operating below/above wing tasks, and handling luggage and boarding duties in a fast-paced outdoor environment.

Requirements include a high school diploma, valid US driver’s license, ability to lift 50 lbs, stand for long periods, and flexible scheduling including nights, weekends, and holidays. Training and security clearances may be required.

Qualifications

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must have a valid unexpired driver’s license issued by a US state.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid training that may require overnight travel.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Responsibilities

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
• Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
• Performs aircraft grooming and security searches.
• Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
• Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
• Loads and offloads luggage and cargo with the use of conveyor belts.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Performs other duties as assigned.

Skills

Communication skills

Multitasking

Driver's license (US)

Reservation system

Typing 25 WPM

Lift 50 lbs

Stand long periods

Flexibility

Overnight training

US work authorization

English communication

Customer service experience

Education

High school diploma or equivalent

Job description

Horizon Air is hiring a Ramp & Customer Service Agent to support passenger service and ramp operations. The role involves assisting guests, operating below/above wing tasks, and handling luggage and boarding duties in a fast-paced outdoor environment.

Requirements include a high school diploma, valid US driver’s license, ability to lift 50 lbs, stand for long periods, and flexible scheduling including nights, weekends, and holidays. Training and security clearances may be required.