Airport Ground Ops Specialist II: FBO & Flight Support

Outagamie County; Appleton (WI); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Benefit options

Paid time off

Job summary

Outagamie County is seeking an Airport Operations Specialist II to support all ground operations for inbound/outbound aircraft, flight crews, and passenger services at the FBO and terminal. The role includes equipment operation, security coordination, and crew/passenger assistance in a fast-paced airport environment.

This on-site position requires flexibility for holidays and weekends, FAA/TSA clearances, and potential overtime during EAA events, with opportunities for advancement within airport

Qualifications

• Graduate from high school or GED and valid Wisconsin driver's license.
• Must be 18 years old or older.
• Experience running small equipment and vehicles.
• Pass FAA Drug and Alcohol testing, TSA background security checks, and other testing as required.
• Must possess a valid driver's license and maintain.
• Ability to obtain NATA Safety First certification and other job-related training certificates.
• Strong interpersonal and communication skills, direct interface, over telephone and in writing.
• Ability to professionally engage and service passengers, pilots, flight crews and other airport visitors.
• Ability to make decisions with multiple objectives and implement in a safe, efficient manner.
• Follow oral and written directions; plan and complete assigned duties on a regular schedule; and maintain good working relationships with others.
• Must be available to work flexible hours, including weekends, holidays, days, nights, and extended hours as needed.
• Ability to perform a variety of manual tasks including but not limited to: aircraft fueling, loading baggage and cargo, facility cleaning, valet vehicle relocation, vehicle washing, aircraft cleaning and vacuuming, and snow removal.
• Ability to work without direct management supervision.
• Must be comfortable working outdoors, day, night and in all weather conditions.

Responsibilities

• Perform aircraft ground services to commercial and general aviation aircraft with all supplies and materials as may be required.
• Act as a Ground Security Coordinator, Cross Utilized Agent (CUA), ground handling lead, trainer and/or take an active role in improving the performance of ground handling and FBO operations.
• Provide fuel and deice quality assurance and quality checks, perform airline fuel audits, oversee equipment repair and needs, and perform inventory of product to ensure safe and efficient service to our customers.
• Engage with customers and key stakeholders, assist them with their needs, and provide exceptional customer experience to achieve customer service objectives.
• Assist with the development of staff work schedules, staff efficiency models, and staffing plans.
• Meet and greet customers, assist them with their needs, and strive to provide exceptional customer experience.
• Assist passengers and pilots in boarding and disembarking the aircraft along with any baggage and cargo.
• Tow and marshal aircraft, ensure aircraft are chocked, locked, and secure.
• Operate ground support equipment including fuel trucks, deice trucks, tugs, carts, belt loaders, portable stairs, air starts, GPUs, automobiles, etc. including providing appropriate reports, checklists, and paperwork.
• Maintain, clean, and organize facilities, equipment and grounds, to ensure airport facilities and grounds remain, safe, organized, and ready for operation.
• Provide security in and around airport facilities and grounds for customers and visitors.
• Communicate via two-way radio, direct customers, drivers, and flight crews where needed.
• Provide snow removal support during and outside of normally scheduled hours.
• Support commercial ground, facility, and passenger services, such as commercial terminal aircraft ground support, baggage handling, facility and grounds maintenance, valet services, and other duties as assigned.
• Other duties as requested or assigned.

Job description

Outagamie County is seeking an Airport Operations Specialist II to support all ground operations for inbound/outbound aircraft, flight crews, and passenger services at the FBO and terminal. The role includes equipment operation, security coordination, and crew/passenger assistance in a fast-paced airport environment.

This on-site position requires flexibility for holidays and weekends, FAA/TSA clearances, and potential overtime during EAA events, with opportunities for advancement within airport