Operations Supervisor

All Aviation Jobs; Superior (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career growth

Job summary

SFS in Wisconsin seeks an experienced Airport / FBO Operations Manager to lead day-to-day fixed base operation tasks across fueling, ground handling, line services, and customer relations. You will set SOPs, manage fuel inventory, and oversee facilities while representing SFS to customers and airport stakeholders.

The ideal candidate has 3+ years in aviation operations or FBO management, strong leadership, and knowledge of FAA/TSA/OSHA regulations.

Qualifications

• 3+ years in aviation operations or FBO management
• Demonstrated supervisory experience in a fast-paced environment
• Strong knowledge of FBO services, ramp operations, fueling procedures and aviation safety standards
• Familiarity with FAA, TSA, and OSHA regulations for airport/FBO operations
• Excellent written and verbal communication; professional representation to customers
• Proficiency with standard business software; experience with FBO management software preferred
• Valid driver's license and ability to pass TSA background check

Responsibilities

• Oversee daily FBO operations including fueling, line service, ground handling, and ramp coordination
• Develop and enforce SOPs for line and ramp operations
• Manage fuel inventory, ordering, quality control, and recordkeeping
• Oversee facility/airfield maintenance and coordinate repair/capital projects
• Schedule and coordinate maintenance for flight school aircraft
• Recruit, hire, train, and supervise line service technicians and customer service staff
• Conduct performance reviews and professional development for direct reports
• Foster a safety-first culture and manage staffing levels including after-hours coverage
• Serve as primary contact for transient and based aircraft customers and corporate accounts
• Handle inquiries, concerns, and escalations professionally
• Build relationships with corporate flight departments, charter operators, and tenants
• Develop initiatives to improve customer satisfaction and grow FBO revenue
• Prepare and manage FBO budget; monitor and report on P&L
• Negotiate vendor contracts for fuel, ground equipment, and services
• Track KPIs and present reports to ownership
• Identify opportunities for revenue growth through new services and accounts

Skills

Aviation operations

FBO management

Staff supervision

FAA/TSA/OSHA regs

Communication

MS Office

Education

Aviation Management / Business Administration degree

Tools

FBO management software

Microsoft Office

Job description

Position Summary

SFS is seeking an experienced and motivated Airport / FBO Operations Manager to lead the day-to-day operations of our fixed base operation. This is a leadership role responsible for ensuring a safe, efficient, and customer-focused environment across all FBO services — including fuel, ground handling, line operations, facility/airfield management, and customer relations. The ideal candidate brings a strong aviation background, proven management experience, and the professional presence to represent SFS to customers, tenants, and airport stakeholders.

Key Responsibilities

Operations Management

• Oversee all daily FBO operations including fueling, line service, ground handling, tiedown, hangar rental, and ramp coordination
• Develop, implement, and enforce standard operating procedures (SOPs) for all line and ramp operations
• Manage fuel inventory, ordering, quality control, and recordkeeping in compliance with industry standards
• Oversee facility/airfield maintenance and coordinate repair and capital improvement projects
• Track and schedule flight school aircraft maintenance

Team Leadership

• Recruit, hire, train, schedule, and supervise line service technicians, customer service staff, and other FBO personnel
• Conduct regular performance reviews, mentoring, and professional development for all direct reports
• Foster a safety-first culture and lead by example in all operational and customer-facing activities
• Manage staffing levels to meet operational demands, including on-call and after-hours coverage

Customer Experience

• Serve as the primary point of contact for transient and based aircraft customers, flight school customers, and corporate accounts
• Handle customer inquiries, concerns, and escalations promptly and professionally
• Build and maintain relationships with corporate flight departments, charter operators, and based tenants
• Develop and implement initiatives to improve customer satisfaction and grow FBO revenue

Business & Financial Management

• Prepare and manage the FBO operations budget; monitor and report on P&L performance
• Negotiate and manage vendor contracts for fuel, ground equipment, supplies, and services
• Track key performance metrics and present regular operational and financial reports to ownership
• Identify opportunities for revenue growth through new services, corporate accounts, and operational efficiencies

Qualifications

Required

• Minimum 3 years of aviation operations, FBO management, related airport management experience
• Demonstrated supervisory or management experience in a fast-paced operational environment
• Strong knowledge of FBO services, ramp operations, aircraft fueling procedures, and aviation safety standards
• Familiarity with FAA, TSA, and OSHA regulations applicable to airport and FBO operations
• Excellent written and verbal communication skills; ability to represent SFS professionally to customers and stakeholders
• Proficiency with standard business software (Microsoft Office or equivalent); experience with FBO management software preferred
• Valid driver's license and ability to pass TSA security background check

Preferred

• Private Pilot Certificate or higher (instrument rating a plus)
• Familiarity with NATA safety standards and completion of NATA Professional Line Service Training (PLST)
• Associate's or Bachelor's degree in Aviation Management, Business Administration, or a related field
• Existing relationships with corporate aviation clients or charter operators in the Upper Midwest region

Work Environment & Physical Requirements

This position operates in both office and airside environments. The Operations Manager regularly works on the ramp in all weather conditions typical of Northern Wisconsin and must be able to work around aircraft, ground support equipment, and aviation fuels. Candidates must be able to lift up to 50 lbs, stand for extended periods, and be available for occasional after-hours response. A professional appearance and demeanor are required at all times.

Compensation & Benefits

• Competitive salary commensurate with experience
• Health insurance benefit allowance
• Paid time off (PTO) and holidays
• Opportunity to grow with an expanding aviation business

Pay: $60,000.00 - $80,000.00 per year

Work Location: In person