Airport FBO - Office Assistant/Customer Service Representative (Part-time)

All Aviation Jobs; Appleton (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Benefits package

Paid time off

Job summary

Outagamie County is seeking an Office Assistant to provide general administrative support, greet visitors, and assist with aircraft FBO operations and receptionist duties. The role includes typing, filing, minutes, mail, and data management in a dynamic county environment.

The position is part-time with varied shifts, requiring flexibility across mornings, days, evenings, weekends, and holidays. A high school diploma or GED and WI driver's license are required.

Qualifications

• High school diploma or GED and valid Wisconsin driver’s license.
• Ability to perform clerical duties, manage calls, and maintain records.
• Ability to work semi-independently and follow written/oral instructions.

Responsibilities

• Perform clerical tasks: typing, filing, reports, minutes, and mail handling.
• Greet visitors, route inquiries by email/phone, and support departments.
• Assist airport operations and marketing with correspondence and events.
• Maintain department files, records, and airport/FBO data.
• Support special events and collect customer feedback.
• Ensure regular attendance and flexibility for schedule changes.

Skills

Clerical duties

Customer service

Organizational skills

Multiline phone system

English communication

Office software proficiency

Confidentiality

Independent work

Education

High school diploma or GED

Tools

General office equipment

Job description

Position Purpose

Reporting to the Airport Operations Supervisor, the Office Assistant performs general administration support functions, customer service support including tasks related to aircraft FBO operations and receptionist duties.

Outagamie County Core Values

• Invested in Serving
• Better Together
• Create Progress
• Support Through Compassion

Position Purpose

Reporting to the Airport Operations Supervisor, the Office Assistant performs general administration support functions, customer service support including tasks related to aircraft FBO operations and receptionist duties.

Hours

Part Time shifts usually around: 4:30am-1:00pm, 2:30-11pm/1:30-10pm. Scheduling will be discussed in interview process.

Must be available to work a flexible schedule within current operating hours: 5:00 AM–10:00 PM Monday through Friday and 9:00 AM–9:00 PM Saturday and Sunday. Shifts may vary based on operational needs and may include mornings, evenings, weekends, and holidays.

Availability to work during EAA AirVenture, July 26–August 1, 2027, is required

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information

Key Responsibilities

• Performs a variety of clerical duties such as typing, filing, generating reports, taking minutes, scheduling meetings, tours, appointments and vacation calendars, facilitate incoming and outgoing mail, order and maintain stock of office supplies.
• Serves as receptionist by greeting visitors and tenants, responding to general inquiries, and routing all incoming questions by email and phone to the proper department.
• Support commercial ground, facility and passenger services, such as terminal aircraft ground support, baggage handling, airport ambassador, parking and valet services
• Records minutes at Airport meetings.
• Assist Airport Marketing Manager and Operations Supervisors with managing and corresponding using social media outlets.
• Coordinates and assist airport administration/FBO correspondence with tenants, users, and general public.
• Initiates, updates and maintains department files and records, Airport/FBO statistical data and surveys.
• Assists in planning and organizing events ie. service announcements, ground- breakings, meetings, tradeshows and promotions.
• Assists with special events for Airport and FBO initiatives
• Conducts customer surveys for Airport and FBO initiatives
• Maintain master database for all contacts for use by Administration and FBO tenants.
• Maintains regular and predictable attendance, works overtime/extra hours as required.
• Performs other duties as assigned.

Education/Certifications/Experience Requirements

• High school graduate or G.E.D and valid Wisconsin driver’s license
• Or, any equivalent combination of education and experience which provide the necessary knowledge, skills, and abilities

Required Or Preferred Skills

• Knowledge of and demonstrated ability to conform to goals, policies, and procedures of the Department as well as the Outagamie county Work Rules and Terms of Employment.
• TSA background security checks and other testing as required
• Ability to organize work.
• Must be comfortable working early morning, day, and nights and in all-weather conditions
• Ability to work without direct management supervision
• Knowledge of Airport and department goals, policies and procedures.
• Knowledge of and demonstrated skill in performing general clerical duties.
• Ability to handle simultaneous calls on multi-line phone systems
• Knowledge of general office equipment such as photocopy, fax machines, multi-line telephone and calculator.
• Demonstrated ability to comply with appropriate safety regulations.
• Ability to effectively use computer software utilized by the department.
• Ability to effectively communicate in English and understand and follow written and oral instructions.
• Ability to maintain strict confidentiality.
• Ability to work semi-independently making sound decisions using good judgment.
• Ability to effectively use tact and diplomacy with staff, co-workers, tenants, and the general public.
• Demonstrated reliability in attendance and flexibility to work hours.

Physical Requirements

• Standing and walking for extended periods of time
• Good eye-hand coordination with good peripheral vision

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-information

Outagamie County Diversity Statement

Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong.

OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.