Aviation FBO Operations Leader

All Aviation Jobs; Superior (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career growth

Job summary

SFS in Wisconsin seeks an experienced Airport / FBO Operations Manager to lead day-to-day fixed base operation tasks across fueling, ground handling, line services, and customer relations. You will set SOPs, manage fuel inventory, and oversee facilities while representing SFS to customers and airport stakeholders.

The ideal candidate has 3+ years in aviation operations or FBO management, strong leadership, and knowledge of FAA/TSA/OSHA regulations.

Qualifications

• 3+ years in aviation operations or FBO management
• Demonstrated supervisory experience in a fast-paced environment
• Strong knowledge of FBO services, ramp operations, fueling procedures and aviation safety standards
• Familiarity with FAA, TSA, and OSHA regulations for airport/FBO operations
• Excellent written and verbal communication; professional representation to customers
• Proficiency with standard business software; experience with FBO management software preferred
• Valid driver's license and ability to pass TSA background check

Responsibilities

• Oversee daily FBO operations including fueling, line service, ground handling, and ramp coordination
• Develop and enforce SOPs for line and ramp operations
• Manage fuel inventory, ordering, quality control, and recordkeeping
• Oversee facility/airfield maintenance and coordinate repair/capital projects
• Schedule and coordinate maintenance for flight school aircraft
• Recruit, hire, train, and supervise line service technicians and customer service staff
• Conduct performance reviews and professional development for direct reports
• Foster a safety-first culture and manage staffing levels including after-hours coverage
• Serve as primary contact for transient and based aircraft customers and corporate accounts
• Handle inquiries, concerns, and escalations professionally
• Build relationships with corporate flight departments, charter operators, and tenants
• Develop initiatives to improve customer satisfaction and grow FBO revenue
• Prepare and manage FBO budget; monitor and report on P&L
• Negotiate vendor contracts for fuel, ground equipment, and services
• Track KPIs and present reports to ownership
• Identify opportunities for revenue growth through new services and accounts

Skills

Aviation operations

FBO management

Staff supervision

FAA/TSA/OSHA regs

Communication

MS Office

Education

Aviation Management / Business Administration degree

Tools

FBO management software

Microsoft Office

Job description

SFS in Wisconsin seeks an experienced Airport / FBO Operations Manager to lead day-to-day fixed base operation tasks across fueling, ground handling, line services, and customer relations. You will set SOPs, manage fuel inventory, and oversee facilities while representing SFS to customers and airport stakeholders.

The ideal candidate has 3+ years in aviation operations or FBO management, strong leadership, and knowledge of FAA/TSA/OSHA regulations.