Airport Floor Operations Lead - Customer Service & Security

Fountain; Windsor (CT); On-site; USD 30,307 - 41,328; Full time

Job summary

A leading operations management company is hiring an Assistant Operations Manager in Windsor, Connecticut. The ideal candidate will manage daily floor operations at the airport, ensuring compliance with security standards and driving customer service. Candidates should have 1-2 years of leadership experience in a customer-facing role and excellent communication skills. The role involves working in a fast-paced environment and coaching a team to meet service goals. Availability for a non-traditional schedule is a must.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities in an ever-changing environment.
• Strong organizational skills.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment.
• Monitor & drive security, service & sales on each shift.
• Coach, mentor, and train the team to meet goals and standards.
• Manage incident prevention and responses.

Skills

Leadership experience in customer-facing operation

Interpersonal skills

Organizational skills

Proficiency in using technology

Job description

A leading operations management company is hiring an Assistant Operations Manager in Windsor, Connecticut. The ideal candidate will manage daily floor operations at the airport, ensuring compliance with security standards and driving customer service. Candidates should have 1-2 years of leadership experience in a customer-facing role and excellent communication skills. The role involves working in a fast-paced environment and coaching a team to meet service goals. Availability for a non-traditional schedule is a must.