Airport Customer Service Team Lead

Unifi Aviation, LLC; Missoula (MT); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay for hourly employees

Full-time starts at 30 hours per week

Paid time off

Medical, Dental and Vision Insurance

401k

Exclusive discounts and wellness

Job summary

Unifi in Missoula is seeking an Airport Customer Service Supervisor to lead a team of agents and deliver passenger services across arrivals, ticketing, check-in, boarding, baggage handling and related queries. You will supervise daily operations, ensure high levels of service, and support supervisors to meet performance goals.

This full time, non-exempt role emphasizes safety, compliance, teamwork, and guest satisfaction; you will manage shifts, assist passengers with special needs, and

Qualifications

• High School diploma or equivalent required.
• Experience leading a team in aviation or customer service preferred.
• Ability to obtain credentials required for airport/state regulations.

Responsibilities

• Lead a team of agents providing passenger service for arrivals, ticketing, check-in, boarding and baggage.
• Assist passengers with special needs, including unaccompanied minors and VIPs.
• Operate check-in and ticketing systems and resolve related inquiries.
• Direct passengers through security, customs and airport procedures.
• Ensure safety, compliance and exceptional customer experience during shifts.
• Coordinate with ramp, security and other teams to support operations.

Skills

Customer service

Team leadership

Communication

Airport operations

Education

High School diploma

Tools

Check-in system

Reservations software

Job description

Unifi in Missoula is seeking an Airport Customer Service Supervisor to lead a team of agents and deliver passenger services across arrivals, ticketing, check-in, boarding, baggage handling and related queries. You will supervise daily operations, ensure high levels of service, and support supervisors to meet performance goals.

This full time, non-exempt role emphasizes safety, compliance, teamwork, and guest satisfaction; you will manage shifts, assist passengers with special needs, and