Airport Customer Service Supervisor - Spanish Speaking

Unifi Aviation, LLC; Ontario (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k plan

Discounts

Wellness programs

Job summary

Unifi Aviation, LLC is seeking a customer service supervisor to lead a team of agents handling arrivals, check-in, boarding, baggage, reservations, and passenger inquiries at airports in the United States. The role requires strong leadership, a focus on safety, and excellent service delivery.

You will coordinate with ramp and security teams, assist passengers with special needs, and ensure compliance with company policies.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• One year of relevant work experience in the aviation or ground handling services industry preferred.

Responsibilities

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system, including boarding, baggage service, reservations and resolving related complaints.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading and delivery to passengers.
• Push wheelchairs with passengers through all areas of the airport.
• Monitor and enforce safe working conditions in accordance with regulatory requirements and company policies.
• Promote and adhere to Safety, Anti-Harassment and Equal Employment Opportunity policies.
• Perform other related duties as assigned with appropriate skill and capabilities.
• Complete work in a safe and secure manner following company safety and operational standards.
• Immediately report safety and security incidents and potential hazards in line with policy.

Skills

Team leadership

Customer service

Passenger support

Education

High School diploma, GED or equivalent

Job description

Unifi Aviation, LLC is seeking a customer service supervisor to lead a team of agents handling arrivals, check-in, boarding, baggage, reservations, and passenger inquiries at airports in the United States. The role requires strong leadership, a focus on safety, and excellent service delivery.

You will coordinate with ramp and security teams, assist passengers with special needs, and ensure compliance with company policies.