Airport Customer Service Supervisor - Rapid City (PM)

Unifi Aviation, LLC; Rapid City (SD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay

Paid time off

Medical, dental & vision insurance

401(k) for all employees

Exclusive discounts

Wellness programs

Job summary

Unifi Aviation, LLC in Rapid City, SD seeks an Airport Customer Service Supervisor PM to lead a team of agents, overseeing arrivals, ticketing, check-in, boarding, baggage services, and passenger inquiries.

This full-time, non-exempt role requires at least a high school diploma, the ability to obtain airport credentials, and willingness to work rotating shifts including nights and weekends; benefits include medical, dental, vision, 401(k), and flight privileges after 30 days.

Qualifications

• High School diploma, GED or equivalent.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport/state/customs requirements.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
• Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Skills

Team leadership

Customer service

Communication skills

Safety awareness

Education

High School diploma, GED or equivalent

Job description

Unifi Aviation, LLC in Rapid City, SD seeks an Airport Customer Service Supervisor PM to lead a team of agents, overseeing arrivals, ticketing, check-in, boarding, baggage services, and passenger inquiries.

This full-time, non-exempt role requires at least a high school diploma, the ability to obtain airport credentials, and willingness to work rotating shifts including nights and weekends; benefits include medical, dental, vision, 401(k), and flight privileges after 30 days.