Airline Passenger Services Specialist

Worldwide-Flight-Services-3e56de5d; Rapid City (SD); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

DailyPay

Flight benefits

Awards program

Medical options

Travel discounts

Wellness programs

Internal mobility

Job summary

Worldwide Flight Services in Rapid City seeks a Passenger Service Agent to support airport operations, assist passengers with reservations, tickets, baggage handling, and information, and ensure smooth boarding and security compliance.

You will work shifts including weekends and nights, have at least 1 year in customer service, be able to lift up to 50 lbs, and communicate clearly; the role includes lost and found, airfreight processing, and collaboration with teams.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of experience in customer service or related field.
• Ability to obtain and maintain airport security badge.
• Ability to read, write, and speak the English language.

Responsibilities

• Make reservations, issue tickets and itineraries, and compute fares for passengers.
• Handle baggage check-in, collect excess baggage charges, and provide general travel information.
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
• Determine flight close-out times and complete necessary flight documentation for accuracy.
• Handle post-departure procedures, including invalidating tickets and finalizing reports.
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
• Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
• Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
• Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
• Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.

Skills

Customer service

Communication

English proficiency

Basic computer skills

Safety compliance

Education

High school diploma or GED

Tools

Ticketing systems

Fare calculation systems

Airfreight documentation

Warehouse management

Job description

Worldwide Flight Services in Rapid City seeks a Passenger Service Agent to support airport operations, assist passengers with reservations, tickets, baggage handling, and information, and ensure smooth boarding and security compliance.

You will work shifts including weekends and nights, have at least 1 year in customer service, be able to lift up to 50 lbs, and communicate clearly; the role includes lost and found, airfreight processing, and collaboration with teams.