Airport Customer Service Supervisor: Lead Teams & On-Time

Southwest Airlines Co.; Chicago (IL); Presencial; USD 50.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fly for free for you and eligible ongo

401(k) company match up to 9.3%

3% STI bonus

Profit-sharing potential

Health insurance for you and dependets

Health plan options from day one

Descripción de la vacante

Southwest Airlines Co. is seeking a Supervisor Customer Service in Chicago to lead Customer Service Agents and Operations Agents, ensuring on-time performance, safety, and exceptional customer service.

You will communicate updates, resolve issues, and optimize daily airport operations to keep flights on schedule. The role requires strong leadership, deep knowledge of customer service, and ability to manage shifts including mornings, evenings, weekends, and holidays.

Formación

• U.S. citizenship or current authorization to work in the United States.
• Ability to obtain SIDA badge and meet airport requirements.
• Ability to obtain GSC qualification and comply with DOT drug/alcohol testing.
• May be required to obtain Customs Seal for international flights.

Responsabilidades

• Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction.
• Respond to and resolve Customer questions, requests, or complaints.
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment; meet or exceed performance goals; assign and track Agents for training compliance.
• Coordinate with all Departments to maintain Station on-time performance and report status updates to leaders and employees.
• Forecast operational situations, monitor results against metrics, and hold parties accountable for delays and performance.
• Work with staff planning to build bids aligned with department hourly goals.
• Perform daily administrative duties including shift bids, assignments, payroll, and attendance; monitor overtime usage.
• Ensure proper administration of labor contracts to minimize disputes.
• May perform other duties as directed by Leaders.

Conocimientos

Customer service

Leadership

Operations coordination

Safety awareness

Communication

Descripción del empleo

Southwest Airlines Co. is seeking a Supervisor Customer Service in Chicago to lead Customer Service Agents and Operations Agents, ensuring on-time performance, safety, and exceptional customer service.

You will communicate updates, resolve issues, and optimize daily airport operations to keep flights on schedule. The role requires strong leadership, deep knowledge of customer service, and ability to manage shifts including mornings, evenings, weekends, and holidays.