Airport Customer Service Supervisor — Lead a High-Impact Team

Southwest Airlines Co.; Minneapolis (MN); Presencial; USD 50 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free flights for employee and depend.

401(k) match

STI bonus

Profit sharing

Health insurance

Immediate health coverage

Benefits portal

Resumo da oferta

Southwest Airlines Co. is seeking a Supervisor Customer Service to lead Customer Service Agents, Operations Agents, and Skycaps at MSP. You will monitor scheduling, training, and daily reports while ensuring safety, on-time service, and customer satisfaction.

The role emphasizes leadership, team development, and collaboration with Airport Operations to keep flights on schedule and customers happy, with shifts based on seniority.

Qualificações

• Fully functioning, broad knowledge in Airlines Operation Management.
• Experience in Customer Service leadership and problem solving.
• Ability to obtain SIDA badge and meet airport requirements.
• US citizenship or work authorization required.

Responsabilidades

• Coordinate with all Departments to maintain on-time performance and staff morale.
• Respond to and resolve Customer questions, requests, or complaints.
• Oversee day-to-day airport operations ensuring safety and compliance.
• Forecast operational conditions and manage staffing to meet goals.
• Lead, coach, and develop team members per SWA talent practices.
• Ensure adherence to labor contracts and handle attendance reporting.

Conhecimentos

Airlines Operation Management

Customer Service

Leadership

Communication

Descrição da oferta de emprego

Southwest Airlines Co. is seeking a Supervisor Customer Service to lead Customer Service Agents, Operations Agents, and Skycaps at MSP. You will monitor scheduling, training, and daily reports while ensuring safety, on-time service, and customer satisfaction.

The role emphasizes leadership, team development, and collaboration with Airport Operations to keep flights on schedule and customers happy, with shifts based on seniority.