Airport Passenger Services Lead | Check-In & Boarding

Unifi Aviation, LLC; Bangor (ME); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay

Paid time off

Medical, Dental and Vision Insurance

401k for all employees

Discounts and wellness programs

Job summary

Unifi Aviation, LLC in Bangor, ME is seeking an Airport Customer Service Supervisor to lead a team of agents and deliver exceptional passenger service across arrivals, check-in, boarding, and baggage support. This full-time, non-exempt role requires strong communication, the ability to work morning and evening shifts, and a commitment to safety.

Benefits include flight privileges after 30 days, comprehensive health plans, 401(k), and weekly pay.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport/state/customs requirements.
• Preferred: One year of relevant work experience in aviation or ground handling services.

Responsibilities

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome through arrival and check-in, including support for passengers with special needs.
• Handle all aspects of ticketing and check-in by operating a computerized system including boarding, baggage service, reservations and related complaints.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are ready for loading and delivery to passengers.

Skills

Customer service

Team leadership

Education

High School diploma or equivalent

Job description

Unifi Aviation, LLC in Bangor, ME is seeking an Airport Customer Service Supervisor to lead a team of agents and deliver exceptional passenger service across arrivals, check-in, boarding, and baggage support. This full-time, non-exempt role requires strong communication, the ability to work morning and evening shifts, and a commitment to safety.

Benefits include flight privileges after 30 days, comprehensive health plans, 401(k), and weekly pay.