Airport Customer Service Pro – Growth & Benefits

PrimeFlight Aviation Services; Sarasota (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services is seeking a Customer Service Agent to welcome passengers, help with check-in and boarding, and assist travelers with airport services. You will ensure accurate information delivery while adhering to airline policies and security procedures to elevate the passenger experience.

Join a fast-paced aviation team where reliability and teamwork are valued. The role requires working varied shifts, including nights, weekends, and holidays.

Qualifications

• 18 years of age or older.
• Must be legally authorized to work in the country of employment.
• Communicate effectively in English (reading, writing, speaking).
• One year of customer service experience.
• Ability to access and interpret information in print and electronically, including use of electronic devices (IPads/Tablets, Computers, Mobile Devices).
• Effectively communicate with colleagues and clients, both in-person and through electronic means.
• Pass a background check and drug screen.
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so shifts including nights, weekends and holidays must be worked.

Responsibilities

• Greet and assist passengers at the airport with check-in, boarding, and general inquiries.
• Provide accurate information on flight schedules, gate assignments, and airport services.
• Handle passenger check-in and baggage processing efficiently and courteously.
• Assist passengers with self-service kiosks and online check-in procedures.
• Effectively resolve customer issues and complaints in a professional and timely manner.
• Make announcements and keep passengers informed about flight changes and boarding times.
• Ensure compliance with all airline and airport regulations and procedures.
• Handle the boarding process, including verifying travel documents and issuing boarding passes.
• Coordinate with ground staff and crew to ensure a smooth passenger experience.
• Process ticket sales, upgrades, and re-bookings as needed.
• Maintain knowledge of frequent flyer programs and other loyalty services.
• Collaborate with security personnel to ensure passenger safety and security.
• Keep the work area clean, organized, and stocked with necessary materials.
• Participate in ongoing training and development to enhance customer service skills.
• Exemplify PrimeFlight customer service and safety standards.
• Perform any additional duties as assigned by management.

Skills

Customer service

Communication

English language

Teamwork

Problem solving

Job description

PrimeFlight Aviation Services is seeking a Customer Service Agent to welcome passengers, help with check-in and boarding, and assist travelers with airport services. You will ensure accurate information delivery while adhering to airline policies and security procedures to elevate the passenger experience.

Join a fast-paced aviation team where reliability and teamwork are valued. The role requires working varied shifts, including nights, weekends, and holidays.