Airport Customer Service Lead – Passenger Experience

PrimeFlight Aviation Services; Greensboro (NC); Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Descripción de la vacante

PrimeFlight Aviation Services in Greensboro, NC is seeking a Customer Service Supervisor for GSO Airport. You will lead a team of customer service agents, oversee check-in and boarding support, and ensure adherence to airline policies and safety procedures.

You will collaborate with airport departments, coach staff, monitor performance, and help develop training materials. The role requires strong communication, leadership, and a solid background in airport operations; flexibility to work

Formación

• Minimum of 4 years of airport customer service experience.
• Minimum of 2 years of leadership or supervisory experience.
• Good communication in English (reading, writing, speaking).

Responsabilidades

• Oversee the daily operations of the customer service team to ensure high-quality passenger assistance
• Monitor and evaluate the performance of customer service agents, providing feedback and coaching
• Address and resolve escalated customer complaints and issues effectively
• Train and mentor customer service staff in best practices and airport-specific procedures
• Ensure team adherence to airline and airport policies, procedures, and service standards
• Coordinate staff schedules, breaks, and shift rotations to maintain optimal service levels
• Implement strategies to enhance customer satisfaction and streamline service processes
• Maintain up-to-date knowledge of flight information, gate assignments, and airport services
• Facilitate effective communication between customer service agents and other airport departments
• Manage ticketing and reservation systems, overseeing booking changes and upgrades
• Conduct regular team meetings to share updates, gather feedback, and discuss service improvements
• Prepare reports on customer service activities, incidents, and performance metrics
• Assist in the development and update of customer service manuals and training materials
• Foster a positive and collaborative work environment, encouraging teamwork and employee engagement
• Participate in recruiting and hiring new customer service staff
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

Descripción del empleo

PrimeFlight Aviation Services in Greensboro, NC is seeking a Customer Service Supervisor for GSO Airport. You will lead a team of customer service agents, oversee check-in and boarding support, and ensure adherence to airline policies and safety procedures.

You will collaborate with airport departments, coach staff, monitor performance, and help develop training materials. The role requires strong communication, leadership, and a solid background in airport operations; flexibility to work