Airport Customer Service Agent - Free Travel & Benefits

Southwest Airlines; Idaho; Remote; USD 20,457 - 29,136; Full time

Benefits offered by this job

Union-based employment with shift pick

Free travel for employees and depend

401(k) with company match

Job summary

Southwest Airlines is seeking a Customer Service Agent in Boise, USA. The role requires a high school diploma and pays $18 per hour. Applicants must be U.S.

citizens or authorized to work in the U.S. The position is union‑primarily based, with shifts assigned by seniority and opportunities for overtime and shift pickups. Responsibilities include assisting at ticketing counters, managing check‑in, boarding, and baggage transactions, and resolving customer inquiries with a focus on service quality

Qualifications

• Requires high school diploma or equivalent.
• Requires ability to work in a fast-paced, multi-tasking environment.
• Strong written and verbal communication skills required.

Responsibilities

• Provide friendly, efficient customer service at ticketing counter, baggage handling, and gate areas.
• Process ticketing, check‑in, boarding, baggage, and reservation transactions using POS systems.
• Handle payments and balance daily transactions.

Skills

Typing speed

Clear communication

Multi-tasking

U.S. work authorization

Education

High school diploma or equivalent

Tools

Point-of-sale software

Job description

Southwest Airlines is seeking a Customer Service Agent in Boise, USA. The role requires a high school diploma and pays $18 per hour. Applicants must be U.S.

citizens or authorized to work in the U.S. The position is union‑primarily based, with shifts assigned by seniority and opportunities for overtime and shift pickups. Responsibilities include assisting at ticketing counters, managing check‑in, boarding, and baggage transactions, and resolving customer inquiries with a focus on service quality