American Airlines Remote Click Here To Apply @ Joblagii ( Agent Customer Services )

American Airlines; Providence (RI); Remote; USD 27,552 - 41,328; Part time

Job summary

American Airlines is hiring an Agent Customer Services in Pawtucket, Rhode Island, to deliver exceptional service and support at the airport. Applicants should have strong interpersonal skills, a Bachelor's Degree, and be able to communicate in English and German.

The role involves various responsibilities including monitoring passengers at check-in and providing assistance throughout their experience. Prior customer service experience and familiarity with computer systems are preferred.

Qualifications

• Strong interpersonal skills are essential for dealing effectively with customers.
• Ability to resolve conflicts under time constraints without losing control.
• Capability to manage stress effectively and work independently.

Responsibilities

• Ensure high-quality customer service at all touch points.
• Perform various airport-related duties as required.
• Check passengers’ documentation and monitor at check-in and the gate.

Skills

Interpersonal skills

Conflict resolution

Stress management

Customer service experience

English proficiency

German proficiency

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Job Title: Agent Customer Services

Salary: $20-30 per hour

Company: American Airlines

Location: Providence, USA

Educational Requirements: Bachelor's Degree

Responsibilities

The task is a member of the Munich Airport crew. This role can be responsible to help the general manager in delivering a safe and first class airport experience to our customers. You'll be anticipated to have an expertise of all regions of customer service and protection and to work flexibly across all capabilities in each areas. On a day to day basis, you may record into and take guidance from the overall supervisor, Lead Agent and ISC in customer support and protection..

• Offer a continually excessive high-quality customer service and make certain a unbroken revel in in any respect touch factors
• Perform a number airport associated obligations and is prepared to guide the daily operation in any potential required inside the following regions: take a look at-in, security, gates, transfer, arrival, luggage offerings and ticketing (atac)
• Perform all customer support and protection functions where passenger touch is involved, i.e. Check passengers’ files and screen passengers at take a look at-in and on the departure gate
• Paintings closely with and take instructions from the lead marketers chargeable for the flight/paintings areas/shift
• Behavior relevant administrative responsibilities e.g. Atac, pre-flight and publish flight departure
• Constitute american airways by using adhering to the uniform requirements and by using adopting a purchaser centered technique at all times
• Sell and sell american airways products and services to our clients
• Attend and complete all obligatory education by means of given closing dates
• Adhere to and promote secure working practices all instances
• Carry out some other affordable responsibilities steady with the post

Minimum Qualifications

• Tremendous interpersonal abilities
• Possess an answer oriented method
• Have the capacity to resolve conflicts inside time constraints and with out losing manipulate
• Have the potential to deal with stress successfully and work with minimal supervision
• Possess a robust consumer awareness and revel in face to face touch with customers
• Be a consultant of the enterprise always
• Be nicely groomed appearance & adhere to the uniform requirements always
• Be inclined and capable of paintings in a shift surroundings (including weekends, bank and public holidays)
• Be reliable and punctual
• Observe all american airlines policies and techniques
• Have the potential to talk each written and verbally in english and in german
• Be willing and able to successfully complete all relevant education

Preferred Qualifications

• Pc knowledge such as Microsoft word, Excel and e mail
• Running expertise of SABRE or QIK SABRE could be an advantage
• Prior patron offerings enjoy would be an advantage
• Previous airport experience might be an advantage

Inclusion & Diversity

From the crew participants we hire to the clients we serve, inclusion and diversity are the muse of the dynamic body of workers at American airways. Our 20+ worker business aid companies are centered on connecting our crew contributors to our clients, suppliers, groups and shareholders, supporting group individuals attain their full ability and creating an inclusive paintings environment to meet and exceed the desires of our numerous international.