Airport Customer Service Agent – Check-In & Gates

Talentify; Fresno (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Menzies Aviation in Fresno is hiring a Customer Service Agent to support check-ins, document verification, seat assignment, and gate information for passengers. You will ensure smooth operations at the ticket counter and gates while upholding uniform guidelines and safety policies.

The role requires strong English communication, computer skills, and the ability to stay calm under pressure. You may need to stand for long periods and pass pre-employment checks. Training is provided.

Qualifications

• Experience in airport customer service or check-in is a plus.
• Ability to read and follow instructions accurately in a fast-paced environment.
• Excellent communication and problem-solving skills.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Skills

Customer service

Communication

English fluency

Computer skills

Standing long hours

Tools

Ticketing systems

Job description

Menzies Aviation in Fresno is hiring a Customer Service Agent to support check-ins, document verification, seat assignment, and gate information for passengers. You will ensure smooth operations at the ticket counter and gates while upholding uniform guidelines and safety policies.

The role requires strong English communication, computer skills, and the ability to stay calm under pressure. You may need to stand for long periods and pass pre-employment checks. Training is provided.