Airport Customer Service Agent

GAT Airline Ground Support; Memphis (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

GAT Airline Ground Support in Memphis is seeking a customer service agent to be the first impression of the airport experience. You will check in and ticket passengers, assist with boarding, and resolve passenger questions in a fast-paced environment. A professional and positive image must be maintained at all times.

This role requires basic computer skills, clear communication, and the ability to stand for extended periods. Night, weekend, and holiday shifts are expected as part of operations.

Qualifications

• Must have a high school diploma or GED.
• Ability to read, speak, and understand English.
• Must possess good communication skills and a friendly personality.
• Entry-level computer skills required.

Responsibilities

• Greet and assist customers promptly in person and over the phone.
• Announce arrivals and departures and assist with ticketing.
• Handle transactions with accuracy and close out procedures.
• Assist passengers with baggage handling and boarding.
• Operate airline systems to provide flight information and documents.
• Work independently in a fast-paced environment.

Skills

Customer service

Communication skills

English proficiency

Education

High school diploma / GED

Tools

Entry-level computer skills

Job description

Job Summary

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities

• Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
• Must be able to announce both incoming and outbound flights.
• Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
• Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
• Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
• Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
• Able to stand and work in one location for up to four hours at a time.
• You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
• Work independently without direct supervision.

Requirements

• Must be at least 18 years of age
• Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
• Ability to read, speak, and understand the English language.
• Ability to stand for long periods of time
• Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
• Possess entry-level computer skills
• Occasionally lift bags or items weighing between 50 and 70 pounds
• Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
• Must be able to work nights, weekends, and holidays