Airport Customer Service Agent | Travel Perks & Overtime

Southwest Airlines; Providence (RI); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Travel privileges

401(k) match

Profit-sharing

Overtime opportunities

Job summary

Southwest Airlines in Providence seeks a Customer Service Agent to assist travelers at the ticket counter, baggage office, and gate area, delivering a friendly, efficient experience.

Responsibilities include ticketing, check‑in, boarding procedures, baggage handling, and resolving issues with flights and luggage, while adhering to safety and operational procedures.

This union‑influenced role offers overtime, shift pick‑ups, and travel privileges for employees.

Qualifications

• U.S. Citizenship or authorized to work in the United States; no sponsorship.
• High school diploma or equivalent; bachelor’s degree is preferred.
• Excellent verbal and written communication; ability to converse in multiple languages is an advantage.
• Strong customer-service orientation, ability to multitask, and work in a dynamic environment.
• Proficiency using computers and ticketing software; ability to achieve a minimum 80% score on training assessments.
• Physical ability to lift and carry up to 70kg (and 40–50kg on raised surfaces); capacity to climb, bend, kneel, and stand for extended periods.
• Adherence to safety protocols and the ability to respond to emergencies.
• Required to maintain a well-groomed appearance consistent with Southwest’s operational guidelines.

Responsibilities

• Provide friendly, patient customer service to travelers and maintain high customer satisfaction.
• Assist with ticketing and check‑in using self‑service or corporate computers, including boarding procedures, baggage handling, reservations, and problem resolution.
• Handle cash, checks, credit card transactions, vouchers, and coupons; compute charges, make change, and reconcile daily transactions.
• Resolve issues related to oversold or delayed flights, canceled flights, and damaged or missing luggage within company guidelines.
• Offer accurate flight information, schedules, reservations, and provide general assistance to passengers and airport visitors.
• Maintain compliance with all safety and operational procedures, including handling emergencies and following instructions from supervisors.
• Perform shift‑based duties in a union‑primarily environment with a schedule determined by seniority.
• Opportunities for overtime and shift pick‑up selections, largely based on operational demand.
• Participate in annual profit‑sharing contribution toward retirement.

Skills

Customer service

Multitasking

Communication

Computer literacy

Safety compliance

Grooming standards

Education

High school diploma

Bachelor’s degree preferred

Tools

Ticketing software

Job description

Southwest Airlines in Providence seeks a Customer Service Agent to assist travelers at the ticket counter, baggage office, and gate area, delivering a friendly, efficient experience.

Responsibilities include ticketing, check‑in, boarding procedures, baggage handling, and resolving issues with flights and luggage, while adhering to safety and operational procedures.

This union‑influenced role offers overtime, shift pick‑ups, and travel privileges for employees.