Airport Customer Service Pro — Bilingual EN/DE

United; Salt Lake City (UT); Remote; USD 27,552 - 41,328; Full time

Job summary

United Airlines in Salt Lake City is hiring a Customer Service Representative to check in passengers, process baggage, and support lounge operations. You will work at the check-in counter and assist with boarding and departures, delivering expert service to customers.

The role requires excellent communication, fluency in English and German, and strong customer service skills. Flexible shifts including weekends and holidays are expected; visa sponsorship is not offered.

Qualifications

• Excellent communication skills required.
• Fluency in English and German (written and spoken).
• Strong customer service skills essential.
• Must be available for flexible shifts, including weekends/holidays.
• Legal authorization to work in Germany/Europe may be required.
• Must be 18 years or older.
• Punctuality and reliable attendance required.

Responsibilities

• Check‑in and processing of passengers and baggage onto flights.
• Ensure passengers have valid travel documents.
• Assist with boarding and hosting passengers as required.
• Assist arrivals/departures at gates (weather conditions).
• Operate on the ramp and handle baggage service (up to 25kg).
• Assist passengers with aircraft doorways.
• Work at the check‑in counter.
• Support lounge operations at United Club.
• Perform other customer service duties to meet operational needs.
• Deliver expert service to internal and external customers.

Skills

Excellent communication

Fluent in English and German

Customer service

Flexible shifts

Work authorization in Europe

Punctuality

Education

Bachelor’s Degree or equivalent

Job description

United Airlines in Salt Lake City is hiring a Customer Service Representative to check in passengers, process baggage, and support lounge operations. You will work at the check-in counter and assist with boarding and departures, delivering expert service to customers.

The role requires excellent communication, fluency in English and German, and strong customer service skills. Flexible shifts including weekends and holidays are expected; visa sponsorship is not offered.