Airport Customer Experience Specialist

GAT Airline Ground Support; Key West (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Flight benefits

Uniforms provided

Daily pay

Paid training

PTO

401(k) matching

Career advancement

Job summary

GAT Airline Ground Support is seeking a Customer Service Agent to be the first point of contact for passengers, handling ticketing, check-in, and guidance at the airport. The role demands a professional demeanor, clear communication, and the ability to work efficiently under time constraints.

Responsibilities include assisting passengers, processing transactions, managing baggage handling, and ensuring safety with doors and jetways.

Qualifications

• Experience in customer service or passenger interactions is preferred.
• Excellent communication and organizational skills are required.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Greet and assist customers promptly and professionally.
• Announce flights clearly and accurately.
• Process transactions and ensure proper accounting and airline close-out procedures.

Skills

Customer service

Communication skills

Attention to detail

English fluency

Education

High school diploma or GED

Tools

Entry-level computer systems

Job description

GAT Airline Ground Support is seeking a Customer Service Agent to be the first point of contact for passengers, handling ticketing, check-in, and guidance at the airport. The role demands a professional demeanor, clear communication, and the ability to work efficiently under time constraints.

Responsibilities include assisting passengers, processing transactions, managing baggage handling, and ensuring safety with doors and jetways.