Airport Customer Experience Agent

GAT Airline Ground Support; Hapeville (GA); On-site; USD 21,000 - 26,000; Full time

Job summary

GAT Airline Ground Support is seeking a Customer Service Agent to be the first impression of a passenger’s airport experience. You will handle check-in and ticketing, assist passengers to and from aircraft, and resolve customer issues with a professional, courteous approach.

This role requires excellent computer use, strong communication, and the ability to work in a fast-paced environment with attention to detail. Nights, weekends, and holidays may be required to meet flight schedules.

Qualifications

• Must be at least 18 years of age.
• High school diploma, GED, or equivalent work experience.
• Ability to read, speak, and understand English.

Responsibilities

• Greet and assist customers promptly, over the phone and in person.
• Announce incoming and outbound flights.
• Handle credit cards and personal checks with accuracy and proper accounting.
• Process checked baggage up to 100 lbs.
• Operate jetways and assist with aircraft doors.
• Use airline computer systems for flight information, ticketing and boarding docs, baggage, and cargo tracking.
• Able to stand and work in one location for up to four hours.
• Escort unaccompanied minors and disabled passengers as needed.
• Work independently without direct supervision.

Skills

Customer service

Communication skills

Time management

Education

High school diploma

Tools

Basic computer skills

Job description

GAT Airline Ground Support is seeking a Customer Service Agent to be the first impression of a passenger’s airport experience. You will handle check-in and ticketing, assist passengers to and from aircraft, and resolve customer issues with a professional, courteous approach.

This role requires excellent computer use, strong communication, and the ability to work in a fast-paced environment with attention to detail. Nights, weekends, and holidays may be required to meet flight schedules.