Airport Customer Experience Specialist

Unifi Aviation, LLC; Fletcher (NC); Vor Ort; USD 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Flight Privileges

Weekly Pay

PTO

Health Insurance

401k

Discounts & Wellness

Zusammenfassung

Unifi Aviation, LLC is seeking motivated individuals in Fletcher, NC to join our passenger services team. The role handles arrivals, ticketing, check-in including boarding, baggage services, reservations, and customer queries with a focus on friendly, efficient service.

No prior experience is required as paid training is provided. This is a full-time, non-exempt position with comprehensive benefits and opportunities to advance in a growing aviation services company.

Qualifikationen

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Aufgaben

• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Adhere to all safety procedures and policies.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Kenntnisse

Customer service

Ausbildung

High School diploma or GED

Tools

Ticketing system

Jobbeschreibung

Unifi Aviation, LLC is seeking motivated individuals in Fletcher, NC to join our passenger services team. The role handles arrivals, ticketing, check-in including boarding, baggage services, reservations, and customer queries with a focus on friendly, efficient service.

No prior experience is required as paid training is provided. This is a full-time, non-exempt position with comprehensive benefits and opportunities to advance in a growing aviation services company.