Airport Customer Experience Agent

Southwest Airlines Co.; Cincinnati (OH); On-site; USD 32,000 - 36,000; Part time

Benefits offered by this job

Fly for free on open seats

401(k) Company match up to 10%

Profit-sharing contributions

Health insurance

Health plan from day one

Job summary

Southwest Airlines Co. is seeking a Customer Service Agent in Ohio. The role involves working at the ticket counter, gate area, and baggage service to help customers check in and travel smoothly, with a friendly attitude and teamwork as core.

Training is provided, schedules follow seniority and may include early mornings, late nights, weekends, and holidays. Part-time hours typical at 32 per week. Pay starts at $20.22 per hour, with overtime and shift premiums; benefits include health insurance,

Qualifications

• Ability to type and/or use a computer keyboard to meet job demands.
• Read documents, follow instructions, and learn ticketing procedures.
• Work well with others as part of a team and under stress.

Responsibilities

• Provide friendly service and maintain positive customer relationships.
• Assist with ticketing, check-in, boarding, baggage service, and reservations.
• Handle payments and resolve related issues and complaints.
• Greet customers politely and handle inquiries at the airport.
• Adapt to varied schedules and overtime as needed.

Skills

Typing

Teamwork

Communication skills

Customer service

Job description

Southwest Airlines Co. is seeking a Customer Service Agent in Ohio. The role involves working at the ticket counter, gate area, and baggage service to help customers check in and travel smoothly, with a friendly attitude and teamwork as core.

Training is provided, schedules follow seniority and may include early mornings, late nights, weekends, and holidays. Part-time hours typical at 32 per week. Pay starts at $20.22 per hour, with overtime and shift premiums; benefits include health insurance,