Airport Customer Experience Specialist

Enterprise Mobility; Belgrade (MT); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Experience Representative at Bozeman Yellowstone International Airport (BZN) in Belgrade, MT. The role focuses on delivering superior, friendly service, explaining rental terms, vehicle features, and optional services to customers.

This position involves greeting customers, handling reservations, and upselling protection products and add-ons to enhance the rental experience.

Qualifications

• Experience delivering friendly, efficient customer service.
• Ability to explain rental terms and vehicle options clearly.
• Strong interpersonal skills to greet and assist customers.

Responsibilities

• Meet and greet customers in a professional, friendly and timely manner.
• Provide superior customer service by explaining terms, vehicle features, and available services.
• Apply sales techniques to offer protection products, upgrades, and add-ons as appropriate.
• Assist with directions and local information for a positive rental experience.
• Handle reservations and inquiries via calls and messages, coordinating with branches.

Skills

Customer service

Communication

Sales techniques

Problem solving

Job description

Enterprise Mobility is hiring a Customer Experience Representative at Bozeman Yellowstone International Airport (BZN) in Belgrade, MT. The role focuses on delivering superior, friendly service, explaining rental terms, vehicle features, and optional services to customers.

This position involves greeting customers, handling reservations, and upselling protection products and add-ons to enhance the rental experience.