Airport Rentals Customer Experience Specialist

nationalalamo-erac; Belgrade (MT); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental / Alamo at Bozeman Yellowstone International Airport in Belgrade, MT, is seeking a Customer Experience Representative to deliver friendly, efficient service throughout the rental process.

You will verify driver information, explain terms and options, and help customers with bookings and questions. Shift: Sunday–Thursday 4:00pm–1:00am, with benefits and growth opportunities.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned

Job description

National Car Rental / Alamo at Bozeman Yellowstone International Airport in Belgrade, MT, is seeking a Customer Experience Representative to deliver friendly, efficient service throughout the rental process.

You will verify driver information, explain terms and options, and help customers with bookings and questions. Shift: Sunday–Thursday 4:00pm–1:00am, with benefits and growth opportunities.