Airport Customer Experience Lead - Flight Privileges

Unifi Aviation LLC; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Full-time hours

Paid time off

Medical insurance

Dental & Vision

401k

Discounts & wellness

Job summary

Unifi Aviation LLC in Des Moines is seeking a Customer Service Team Lead to manage a team of agents handling arrivals, ticketing, check-in, boarding, and baggage services. You will address passenger inquiries and complaints with a focus on safety and efficiency.

The role requires strong communication skills, a high school diploma, and the ability to obtain airport credentials. Full-time position with benefits and opportunities for growth within the ground handling services industry.

Qualifications

• High School diploma or equivalent.
• Must be 18 years or older.
• Ability to obtain required airport/state credentials.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with arrivals, check-in, boarding, and baggage services.
• Process ticketing, reservations, and related inquiries.
• Direct passengers through customs/immigration.
• Maintain safety and security procedures.

Skills

Customer service

Team leadership

Communication skills

Empathy

Education

High School diploma

Job description

Unifi Aviation LLC in Des Moines is seeking a Customer Service Team Lead to manage a team of agents handling arrivals, ticketing, check-in, boarding, and baggage services. You will address passenger inquiries and complaints with a focus on safety and efficiency.

The role requires strong communication skills, a high school diploma, and the ability to obtain airport credentials. Full-time position with benefits and opportunities for growth within the ground handling services industry.