Airport Customer Service Lead — Flight Privileges & Benefits

Unifi Aviation, LLC; Appleton (WI); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay

Paid time off

Medical, dental and vision insurance

401k

Exclusive discounts

Wellness programs

Job summary

Unifi Aviation, LLC in Appleton, Wisconsin is hiring an Airport Customer Service Supervisor to lead a team of agents, oversee arrivals, check-in, ticketing, and passenger inquiries, and ensure a safe, positive passenger experience.

The role includes coordinating onboarding, managing shifts, and maintaining compliance with regulatory requirements while delivering exceptional customer service and operational efficiency.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Leading a team of agents in customer service duties.
• Assist passengers with arrival and check-in, including support for passengers with special needs.
• Handle all aspects of ticketing and check-in via a computerized system (boarding, baggage, reservations).
• Direct passengers through Customs, Immigration, and Quarantine.
• Promote safety and compliance with Unifi policies and regulatory requirements.
• Perform other duties as assigned within the scope of the position.

Skills

Leadership

Customer service

Team management

Communication

Education

High School diploma or equivalent

Tools

Ticketing software

Job description

Unifi Aviation, LLC in Appleton, Wisconsin is hiring an Airport Customer Service Supervisor to lead a team of agents, oversee arrivals, check-in, ticketing, and passenger inquiries, and ensure a safe, positive passenger experience.

The role includes coordinating onboarding, managing shifts, and maintaining compliance with regulatory requirements while delivering exceptional customer service and operational efficiency.