Airport Customer Service Supervisor - Lead Frontline Team

Unifi Aviation, LLC; Cedar Rapids (IA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay

Full-time starts at 30 hours per week

Paid time off

Medical, Dental and Vision Insurance

401k

Exclusive discounts

Wellness programs

Job summary

Unifi Aviation, LLC in Cedar Rapids, IA is seeking an Airport Customer Service Supervisor to lead a team of agents and provide passenger support across arrivals, check-in, boarding, and baggage services.

This full-time, non-exempt role requires flexibility across AM/PM shifts, weekends and overtime, with benefits including medical, dental, vision, 401(k), and flight privileges after 30 days.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with a friendly welcome through arrival and check-in, including support for passengers with special needs.
• Handle all aspects of ticketing and check-in by operating a computerized system, including boarding, baggage service, and reservations.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading and arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Monitor and enforce safe working conditions per regulations and Unifi policies.
• Promote and adhere to Safety, Anti-Harassment and Equal Employment Opportunity policies.
• Complete work safely and report safety incidents and hazards.

Education

High School diploma, GED or equivalent education

Job description

Unifi Aviation, LLC in Cedar Rapids, IA is seeking an Airport Customer Service Supervisor to lead a team of agents and provide passenger support across arrivals, check-in, boarding, and baggage services.

This full-time, non-exempt role requires flexibility across AM/PM shifts, weekends and overtime, with benefits including medical, dental, vision, 401(k), and flight privileges after 30 days.