Airport Customer Experience Agent | Check-In & Baggage

unitedgroundexpressexternal; New York (NY); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive benefits

Earned Paid Time off

Discounted travel for you and your.im<

Career advancement opportunities

Job summary

United Ground Express is seeking an Airport Customer Service Agent at BUF Buffalo International Airport to deliver seamless check-in, ticketing, and rebooking services. You will assist passengers, issue boarding passes, and coordinate with flight crews to keep departures on schedule.

The role requires comfort with computers and new technologies, physical ability to lift up to 70 lbs, and flexibility to work days, nights, weekends, or holidays.

Qualifications

• Must be at least 18 years old.
• Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check.
• Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check.
• Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
• Comfortable working with computers, mobile devices, and new technologies.
• Must be able to use radio electronic devices to communicate with co-workers or flight crew.
• Must be able to read, write, fluently speak, and understand the English language.
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
• Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Greet passengers and provide a seamless check-in and ticketing experience.
• Use reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect fees.
• Ensure passenger information is processed accurately and flights are sent out on time.
• Listen to passengers and resolve issues per company policies during flight interruptions.
• May work in the Baggage Service Office to track baggage location and answer passenger questions.
• Comfortable working with computers, mobile devices, and new technologies.
• Physical ability to stand and walk for an eight-hour shift, and lift baggage up to 70 lbs.
• Maintain composure while managing customer challenges.
• Lift baggage, boxes, or cargo up to 70 lbs. during shift.
• Clean the interior of the aircraft.
• Read and interpret checked baggage tags and cargo labels.
• Prepping and securing the aircraft for the next flight.
• Use radio devices to communicate with co-workers or flight crew.
• Ensure compliance with United and FAA regulations and policies.

Job description

United Ground Express is seeking an Airport Customer Service Agent at BUF Buffalo International Airport to deliver seamless check-in, ticketing, and rebooking services. You will assist passengers, issue boarding passes, and coordinate with flight crews to keep departures on schedule.

The role requires comfort with computers and new technologies, physical ability to lift up to 70 lbs, and flexibility to work days, nights, weekends, or holidays.