(BUF) Part-Time Customer Service Agent

United Ground Express, Inc.; Buffalo (NY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Earned Paid Time off

Discounted travel

Job summary

United Ground Express, Inc. at BUF Buffalo Niagara International Airport is seeking a passenger service associate to support check-in and ticketing operations.

You will greet travelers, rebook itineraries, issue boarding passes, and help ensure accurate passenger data and on-time flight releases. The role requires comfort with computers and mobile devices, ability to lift baggage up to 70 lbs, and flexibility to work day or night shifts, including holidays.

Qualifications

• Must be at least 18 years old.
• Must acquire and maintain credentials including fingerprint clearance and background check.
• Pre-employment steps may include drug screen, hearing and vision checks.
• Available to work any shift, including nights, weekends and holidays.
• Must read, write, and understand English fluently.

Responsibilities

• Greet passengers and assist with check-in and ticketing.
• Use reservation software to rebook itineraries and issue boarding passes.
• Ensure passenger information is accurate and flights are on time.
• Handle passenger issues per policy during interruptions.
• Assist with baggage tracking and passenger inquiries as needed.
• Operate computers and mobile devices; adapt to new technologies.

Skills

Comfortable with tech

Tools

Reservation software

Job description

BUF BUFFALO NIAGARA INTERNATIONAL AIRPORT

Salary Range / Hourly Rate

$16.00

Job Description

Key responsibilities

• Greeting passengers and providing a seamless check-in and ticketing experience
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
• Ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
• Maintaining composure while managing customer challenges
• Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
• Cleaning of the interior of the aircraft
• Read and interpret checked baggage tags, and cargo labels
• Prepping and securing the aircraft for the next flight
• Use radio electronic devices to communicate with co-workers or flight crew
• Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies

Qualifications and minimum requirements

• Must be at least 18 years old
• Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
• Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check
• Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
• Comfortable working with computers, mobile devices, and new technologies
• Must be able to use radio electronic devices to communicate with co-workers or flight crew
• Must be able to read, write, fluently speak, and understand the English language
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
• Able to perform a variety of physical activities including Pushing, bending, stooping, climbing, and working in tight spaces
• Authorized to work in the United States without sponsorship

What we provide

• $16.00 hourly
• Earned Paid Time off
• Discounted travel for you and your immediate family

United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Ability to utilize radio equipment for communications
• Ability to lift up to 70lbs on a consistent basis
• Ability to pass all pre-screening clearances applicable to position qualifications.

BUF Buffalo International Airport New York

United Ground Express, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants needing assistance with an application should email us at [e-mail] .