Airport Car Rental Return Specialist

National Car Rental; Phoenix (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Sky Harbor Airport Rental Car Center in Phoenix, AZ is seeking a Return Agent to greet customers, process returns and ensure accurate charges. You will inspect vehicles, assist customers with directions, and maintain a clean, efficient rental area.

This is a full-time role, 40 hours weekly, paying $17 per hour, with benefits including PTO, insurance and retirement plan.

Qualifications

• Must be at least 18 years of age.
• Must have at least 1 year of face to face customer service experience within the last 5 years.
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following shift/schedule: Sunday - Thursday 8:00am - 4:30pm, Tuesday - Saturday 8:00am-4:30pm, and Friday - Monday 8:00am - 6:30pm
• Must not have interviewed with Enterprise for a customer service position at Sky Harbor position in the last 12 months

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Job description

National Car Rental at Sky Harbor Airport Rental Car Center in Phoenix, AZ is seeking a Return Agent to greet customers, process returns and ensure accurate charges. You will inspect vehicles, assist customers with directions, and maintain a clean, efficient rental area.

This is a full-time role, 40 hours weekly, paying $17 per hour, with benefits including PTO, insurance and retirement plan.