Airport Car Rental Customer Experience Specialist

National Car Rental; Oklahoma City (OK); Vor Ort; USD 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Zusammenfassung

National Car Rental at Will Rogers Airport in Oklahoma City is seeking a Customer Experience Representative to deliver friendly, efficient service, confirm rental terms, and assist customers with vehicle features and options. You will help manage reservations, provide quotes, and support returns, while representing a leading mobility brand.

The role requires a minimum of 2 years in customer service or sales, a valid driver’s license with clean record, and legal work authorization in the United

Qualifikationen

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.

Aufgaben

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services.
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment.
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors.
• Place outgoing calls for callback management, and miscellaneous calls as assigned.
• Assist to assess condition of rental upon return.
• Notify Management of any known customer problems.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training.
• Perform miscellaneous and backup duties job-related duties as assigned.
• Seek to improve job performance through self-assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Ausbildung

High School Diploma or G.E.D.

Jobbeschreibung

National Car Rental at Will Rogers Airport in Oklahoma City is seeking a Customer Experience Representative to deliver friendly, efficient service, confirm rental terms, and assist customers with vehicle features and options. You will help manage reservations, provide quotes, and support returns, while representing a leading mobility brand.

The role requires a minimum of 2 years in customer service or sales, a valid driver’s license with clean record, and legal work authorization in the United