Airport Car Rental Customer Experience Associate

National Car Rental; Saint Paul (MN); On-site; USD 57,859,000 - 61,992,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is hiring a Customer Experience Representative at the MSP airport location in Saint Paul, MN. The role focuses on friendly, efficient service, guiding customers through rental terms, vehicle options, and upgrades to ensure a smooth experience.

You will handle reservations, provide informational support, and contribute to a positive customer journey while maintaining professional standards and attendance expectations.

Qualifications

• Must be at least 18 years of age.
• Must be authorized to work in the United States and not require work sponsorship now or in the future.
• High School Diploma or GED required.
• Minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver’s license with no more than 3 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related convictions on driving record in the past 3 years (DUI/DWI).

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle features.
• Use company-approved sales techniques to identify needs and offer protection products, upgrades, or options.
• Assist customers with directions, maps, and local information.
• Answer calls for reservations, quotes, and general questions; provide information and resolution for customers and other branches.

Skills

Customer service

Sales

Communication

Education

High school diploma or GED

Job description

National Car Rental is hiring a Customer Experience Representative at the MSP airport location in Saint Paul, MN. The role focuses on friendly, efficient service, guiding customers through rental terms, vehicle options, and upgrades to ensure a smooth experience.

You will handle reservations, provide informational support, and contribute to a positive customer journey while maintaining professional standards and attendance expectations.