Airport Car Rental Customer Specialist (PM/Weekends)

EDS Service Solutions, LLC; Saint Paul (MN); On-site; USD 20,000 - 29,000; Full time

Job summary

EDS Service Solutions is hiring a customer service-focused Rental Agent at the MSP Airport. You will manage the rental and return process, greet customers, and ensure a clean, safe vehicle for every customer. The role emphasizes owning the service experience and resolving issues promptly in a collaborative team environment.

This position offers $18/hour with PM shifts and weekend work. EDS Service Solutions is an Equal Opportunity Employer, committed to fair treatment regardless of race, origin,

Qualifications

• Must be 21 years of age or older.
• Excellent Customer Service skills with prior experience.
• Have a driver's license.
• Clean Driving Record in the past three years.

Responsibilities

• Provide world-class customer service by managing the rental (and occasionally return) process, in compliance with policies and procedures.
• Welcome each customer with a smile and maintain a professional appearance.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Own each customer’s service experience by immediately owning and resolving issues.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.

Skills

Customer service

Driver's license

Clean driving record

Job description

EDS Service Solutions is hiring a customer service-focused Rental Agent at the MSP Airport. You will manage the rental and return process, greet customers, and ensure a clean, safe vehicle for every customer. The role emphasizes owning the service experience and resolving issues promptly in a collaborative team environment.

This position offers $18/hour with PM shifts and weekend work. EDS Service Solutions is an Equal Opportunity Employer, committed to fair treatment regardless of race, origin,