Customer Experience Representative - Minneapolis St. Paul Airport

MSP Airport; Northern (KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility's National/Alamo brand is hiring a Customer Experience Representative at MSP airport in Saint Paul, MN. You will provide superior, friendly, and efficient service, verify driver information, and facilitate the rental process to ensure a timely experience.

The role pays $21.00 per hour with benefits including PTO, car discounts, 401k with match, health, life, and vision insurance, plus training and development opportunities.

Qualifications

• 1 year of customer service or sales experience in retail, guest services, or administrative support.
• High School Diploma or GED required.
• Authorized to work in the United States without company sponsorship now or in the future.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms, vehicle features, and services.
• Offer optional protection products, upgrades, fuel options and other accessories.
• Assist customers with directions, maps, and local area information.
• Handle reservations, rate quotes, and general questions by phone or in person.
• Inspect returned vehicles and notify management of any issues.

Skills

Customer service

Sales experience

Communication skills

Teamwork

Education

High School Diploma or GED

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $21.00 / hour and the position is located at the St. Paul Minneapolis International Airport (MSP)- 4901 Glumack Dr. Saint Paul, MN 55111.

We offer:

• Paid time off


• Employee rental car discounts


• Retirement savings plan including 401k with matching profit sharing


• Health Insurance


• Life Insurance


• Vision Insurance


• Training and development

We have the following schedules available at Terminal 1:

• Sunday - Thursday: 5:00pm to 1:30am


• Sunday - Thursday: 5:00am to 1:30pm


• Tuesday - Saturday: 5:00pm to 1:30am


• Tuesday - Saturday: 5:00am to 1:30pm

We also have the following schedules available at Terminal 2:

• Sunday - Thursday: 9:00pm to 5:30am


• Tuesday - Saturday: 9:00pm to 5:30am

Qualifications

Must be at least 18 years of age.

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

High School Diploma or G.E.D. required.

Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support

Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record within the past 3 years

No drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI).

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner


• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services


• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment


• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information


• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors


• Place outgoing calls for callback management, and miscellaneous calls as assigned


• Assist to assess condition of rental upon return


• Notify Management of any known customer problems


• Notify Management of any known vehicle problems and any required vehicle maintenance


• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training


• Perform miscellaneous and backup duties job-related duties as assigned


• Seek to improve job performance through self-assessment, skill development, training and goal setting


• Maintain a regular and reliable level of attendance and punctuality


• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans