Customer Service Agent — Durango Airport Car Rentals

National Car Rental; Durango (CO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee rental discounts

401k with matching profit sharing

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Job summary

National Car Rental in Durango, CO, is seeking a Customer Service Agent to greet customers, assist Emerald Aisle members, and guide vehicle selection. You'll process rentals, explain rates, and ensure smooth exchanges and returns at the Durango International Airport.

The role includes a schedule Tue-Fri 3:00 PM - 1:00 AM and Saturday 10:00 AM - 8:00 PM (Off: Sunday & Monday). Benefits include paid time off, employee rental discounts, retirement savings plan including 401k with matching profit

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States.
• High School Diploma or G.E.D. required.
• Minimum of 6 months customer service or sales experience in a fast paced environment.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• Must live within a reasonable commute from the Durango, CO Airport (all surrounding cities included).

Responsibilities

• Greets customers and answers questions and provides assistance based on each customer's needs and requests, by brand.
• Identifies and attends to the customer by name, verifies rental agreement and reservation.
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
• Prepares all rental and return documents accurately and completely.
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Maintains the appearance of the rental counters and customer areas to present a neat and orderly image.

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Job description

National Car Rental in Durango, CO, is seeking a Customer Service Agent to greet customers, assist Emerald Aisle members, and guide vehicle selection. You'll process rentals, explain rates, and ensure smooth exchanges and returns at the Durango International Airport.

The role includes a schedule Tue-Fri 3:00 PM - 1:00 AM and Saturday 10:00 AM - 8:00 PM (Off: Sunday & Monday). Benefits include paid time off, employee rental discounts, retirement savings plan including 401k with matching profit