Airport Booth Leader: Elevate Passenger Experience

zTrip Jax

Jacksonville (FL)

On-site

USD 42,000 - 62,000

Full time

2 days ago

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Benefits offered by this job

Medical, Dental, Vision, and Life

401(k) with Company Match

Paid Time Off

Paid Holidays

Career Advancement Opportunities

Leadership Development and Training

Stable Employment

Supportive Team Environment

Direct impact on Customer Experience

Job summary

zTrip Jax seeks an Airport Booth Manager to lead daily booth operations, supervise staff, and coordinate passenger transportation requests within a fast-paced airport setting. You will ensure professional service, maintain compliance with airport procedures, and represent the zTrip brand with pride.

The role emphasizes hands-on leadership, problem solving, and delivering an exceptional customer experience from arrival to departure.

Qualifications

High School Diploma or GED required.
Previous customer service experience required.
Strong communication and leadership skills essential.
Ability to manage multiple priorities in a fast-paced environment.
Professional appearance and demeanor.

Responsibilities

Oversee daily airport booth activities and transportation services.
Supervise, coach, and support booth staff; assist with scheduling and staffing coverage.
Deliver exceptional customer service and resolve passenger concerns promptly.
Coordinate transportation requests and driver communications.
Ensure adherence to airport rules and company standards; maintain compliant operations.
Maintain accurate records, monitor performance, and report to leadership.