Airport Booth Manager

zTrip Jax; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

401(k) with Company Match

Paid Time Off

Paid Holidays

Career Advancement Opportunities

Leadership Development and Training

Stable Employment

Supportive Team Environment

Direct impact on Customer Experience

Job summary

zTrip Jax seeks an Airport Booth Manager to lead daily booth operations, supervise staff, and coordinate passenger transportation requests within a fast-paced airport setting. You will ensure professional service, maintain compliance with airport procedures, and represent the zTrip brand with pride.

The role emphasizes hands-on leadership, problem solving, and delivering an exceptional customer experience from arrival to departure.

Qualifications

• High School Diploma or GED required.
• Previous customer service experience required.
• Strong communication and leadership skills essential.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional appearance and demeanor.

Responsibilities

• Oversee daily airport booth activities and transportation services.
• Supervise, coach, and support booth staff; assist with scheduling and staffing coverage.
• Deliver exceptional customer service and resolve passenger concerns promptly.
• Coordinate transportation requests and driver communications.
• Ensure adherence to airport rules and company standards; maintain compliant operations.
• Maintain accurate records, monitor performance, and report to leadership.

Skills

Customer service

Leadership

Communication

Problem solving

Education

High School Diploma or GED

Job description

Airport Booth Manager

Lead the Front Line. Deliver Exceptional Service. Represent the zTrip Brand.

At zTrip, the airport booth is often the first point of contact for travelers visiting our city. We're seeking an energetic, customer-focused, and organized Airport Booth Manager to oversee airport booth operations, support staff, and ensure passengers receive outstanding service from the moment they arrive.

This position is ideal for a hands‑on leader who enjoys working with people, solving problems, and maintaining a professional, welcoming environment in a fast‑paced airport setting.

Benefits & Perks

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Career Advancement Opportunities
• Leadership Development and Training
• Stable Employment
• Supportive Team Environment
• Opportunity to Make a Direct Impact on Customer Experience

Position Overview

As the Airport Booth Manager, you will oversee the daily operations of the airport transportation booth, manage booth staff, coordinate passenger transportation requests, and ensure compliance with airport procedures and company standards.

You will serve as the primary on-site leader, responsible for creating a positive customer experience while maintaining efficient and professional operations.

Key Responsibilities of aAirport Booth Manager:

Airport Booth Operations

• Oversee daily airport booth activities and transportation services.
• Ensure passengers are greeted professionally and assisted promptly.
• Coordinate transportation requests and vehicle availability.
• Manage passenger flow and maintain organized booth operations.
• Resolve service issues and operational challenges as they arise.
• Ensure booth appearance remains clean, organized, and professional.

Team Leadership

• Supervise, coach, and support airport booth staff.
• Assist with scheduling and staffing coverage.
• Train employees on customer service expectations and operating procedures.
• Monitor employee performance and provide ongoing feedback.
• Promote a positive, professional, and customer‑focused culture.

Customer Service Excellence

• Deliver exceptional customer service to travelers and visitors.
• Address customer concerns and resolve issues professionally.
• Assist with special requests and transportation needs.
• Ensure every customer interaction reflects zTrip's commitment to service excellence.
• Act as a visible and approachable leader for customers and employees.

Driver & Transportation Coordination

• Communicate with drivers regarding passenger demand and service needs.
• Help ensure efficient vehicle dispatch and passenger pickup coordination.
• Monitor service levels and assist during peak travel periods.
• Support drivers by communicating operational updates and airport procedures.

Compliance & Relationship Management

• Ensure adherence to airport rules, regulations, and operational requirements.
• Maintain positive relationships with airport personnel and business partners.
• Promote compliance with company policies and service standards.
• Report operational concerns, incidents, or compliance issues to leadership.

Reporting & Administrative Duties

• Maintain accurate operational records and reports.
• Track customer service issues and follow‑up actions.
• Monitor staffing, service activity, and performance metrics.
• Provide regular updates to leadership regarding operations and service levels.
• Assist with administrative tasks and special projects as needed.

Qualifications of an Airport Booth Manager:

Required

• High School Diploma or GED.
• Previous customer service experience.
• Strong communication and leadership skills.
• Excellent problem‑solving and organizational abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Professional appearance and demeanor.
• Basic computer skills, including Microsoft Office.
• Reliable attendance and schedule flexibility.

Preferred

• Previous supervisory or management experience.
• Experience in transportation, hospitality, tourism, airport operations, or customer service.
• Experience coordinating employees, schedules, or service operations.
• Familiarity with airport environments and passenger transportation services.

Core Competencies

• Customer Service Leadership
• Team Management
• Airport Operations
• Communication & Relationship Building
• Problem Solving
• Conflict Resolution
• Scheduling & Coordination
• Operational Excellence
• Professionalism
• Accountability

What Success Looks Like for anAirport Booth Manager:

As an Airport Booth Manager, you will:

• Maintain a professional and efficient airport booth operation.
• Provide outstanding service to passengers and visitors.
• Build and lead a high-performing customer service team.
• Ensure smooth coordination between customers, drivers, and operations.
• Resolve customer concerns quickly and professionally.
• Maintain positive relationships with airport personnel.
• Support operational efficiency and service growth.
• Represent the zTrip brand with professionalism and pride.

Why Join zTrip?

As the Airport Booth Manager, you'll play a key role in shaping the first impression many travelers have of zTrip. Your leadership will help ensure passengers receive safe, reliable transportation and exceptional customer service from arrival to destination.

If you're passionate about customer service, team leadership, and creating a positive travel experience, we'd love to hear from you.